FAQ & Support

Questions, Answered

How soon can my ad go up? Pick any open date on the booking calendar. Upload your creative, we review it within 24 hours, and your ad goes live on your start date once it is approved.

What if my creative is not approved? You get a plain-language reason and unlimited resubmissions before your start date.

Do bookings auto-renew? No. We never store your card. Near the end of each cycle we send a payment link, or we can collect cash or a check by pickup. Pay and your campaign continues in the same slot. Stop anytime with End at Cycle End.

Can my ad be a video? Yes. Upload a video in any size. Standard slots play for 8 seconds, and if your video is longer we keep your first 8 seconds.

What is Community? Community is built for small businesses: your ad on the big screen about 84 times a day for $500 XCD per 28 days. It runs as a still image, and if you like we build your ad for you from a layout, free. You approve it before it goes live.

Can you design my ad? Yes. Design is included with Gold, and available as an add-on for everything else. Community also gets a free layout-built ad.

Need help? Use the Talk to Us form or email info@sugucu.com, and a person replies within one working day.